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The Mews Boarding Cattery (Ovington) Ltd

The Mews Boarding Cattery (Ovington) LtdThe Mews Boarding Cattery (Ovington) LtdThe Mews Boarding Cattery (Ovington) Ltd

Terms & Conditions

Terms and Conditions:


1. Risk and Transportation:

  • I understand that my cat(s) are boarded at my own risk.
  • I agree to transport the cat(s) in an appropriate cat carrier.
  • Mews Boarding Cattery assumes responsibility for the cat(s) once they are within the confines of the cattery, excluding the garden and offices.


2. Veterinary Care:

  • If my cat becomes ill during its stay, Mews Boarding Cattery will contact my vet to discuss the problem.
  • If my veterinary practice is close to the cattery, Mews Boarding Cattery will transport the cat to the practice.
  • For other practices, Mews Boarding Cattery will transport the cat to Mildmay Veterinary Hospital Winchester if necessary.
  • All fees associated with veterinary care will be at my expense.
  • Mews Boarding Cattery reserves the right to refuse boarding if the cat is deemed too unwell, unless a veterinary surgeon has determined otherwise.


3. Medication:

  • If my cat(s) require medication during their stay, Mews Boarding Cattery will administer it free of charge.
  • I agree to provide written consent for Mews Boarding Cattery to administer medication.
  • I will provide a written list of dosages and times for administration.
  • The medication must be in a clearly labeled container.
  • I will provide enough medication to last for the entire stay.


4. Diet and Supplies:

  • Mews Boarding Cattery will feed my cat(s) the same diet they have at home.
  • I understand that Mews Boarding Cattery cannot provide prescription or specialist diets, so I need to bring them.
  • I can bring bedding or toys for my cat(s), but Mews Boarding Cattery is not responsible for any loss or damage.


5. Arrival, Departure, and Payments:

  • All arrivals and departures must occur during the cattery's opening times.
  • Any arrivals or departures outside of the opening times will incur an out-of-hours fee, unless previously agreed with the cattery management.
  • Deposits are due from the date of the booking and must be paid within 2 weeks.
  • Payment can be made through bank transfer or credit/debit card.
  • Mews Boarding Cattery does not store or share customer details, ensuring secure transactions.
  • Deposits are non-refundable but can be transferred to a later booking.
  • Fees are payable upon departure and can be paid by credit/debit card or bank transfer.


6. Confirmation, Changes, and Cancellations:

  • Mews Boarding Cattery will email a confirmation form after receiving instructions, but it's important to review and ensure the details are correct.
  • Changes to the booking during peak times may be difficult or impossible, and the cat(s) may be placed in holding pens instead of chalets.
  • A disruption fee of £15.00 may be charged in such instances.
  • Cancellation fees apply as follows:
  • Less than 21 days' notice: 50% of the total booking amount.
  • Less than 10 days' notice: 75% of the total booking amount.
  • Less than 48 hours' notice or failure to show up: full amount of the booking.
  • Fees become payable on departure, and payment can be made by credit/debit card or bank transfer.


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